Impact of E-Service Delivery on Client Satisfaction: A Case of NADRA Pakistan

Nagina Gul, Ambreen ., Hadi Hassan Khan, S.M. Nabeel Ul Haq, Nadeem Uz Zaman, Muhammad Fahim Baloch

Abstract


E-Government has turned into a well-known concentration of government endeavors in most nations around the globe. Governments throughout the world have executed e-Government schemes as methods for enhancing their services and administrations, decreasing costs, rising adequacy, saving time, and improving proficiency in the government sector. This research study is aimed at empirically analyzing the relationship of e-service (data quality and service quality) on client satisfaction with the customers of the National Database and Registration Authority (NADRA). Simple linear regression analysis is applied to the primary data and the results indicate that both the variables taken as a proxy for e-service delivery are statistically significant in the study. Data quality and service quality are predicting client satisfaction positively in the present study as hypothesized.   


Keywords


Data Quality, Information System Success Model, Service Quality, Simple Linear Regression Analysis

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DOI: http://dx.doi.org/10.36785/jaes.121427

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