RESOLVING CLOUD COMPUTING SECURITY ISSUES USING ITIL SECURITY MANAGEMENT PROCESS

Attique Shah, Mazhar Ali, Aftab Ahmed

Abstract


Cloud computing is rapidly emerging and is the most demanded segment in IT industry. It provides scalable computing resources according to the need of an organization on comparatively minor expenditure costs. Security is the biggest hurdle in the way of progress for cloud computing caused as the business data is to be released on the cloud and hence leaving a question mark on the protection of the data, due to which many business companies falter to shift to the cloud. This paper focuses on providing solutions for the security issues faced in the cloud by discussing the importance of pursuing a proper framework like Information Technology Infrastructure library (ITIL) Security Management process. There are some activities that should be performed in order to ensure the effectiveness of the security management process, which includes control, plan, implementation, evaluation and maintenance. The major benefits of this process are to adopt in a system that is continuously evolving (Cloud Computing), to support ITIL practice giving priority to security concerns and to keep in focus the Service level agreement (SLA) at the same time.

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